Privacy and Security
We use a secure connection with encrypted details for payment information. You can see the change from http:// to https:// and a padlock symbol in the browser.
We store as few details as are necessary to help us make your ordering smooth and easy and help us develop new products . We do not hold any details of your payment card details.
We will not share your details with third parties except as necessary for processing credit-card payments, or when required to do so by law.
Dolci Follie LLP ("DF", "we", "us" or "our") takes the privacy of all our users and customers very seriously. We respect the privacy rights of our online visitors and recognise the importance of protecting the information collected about you.
What information we collect and what about cookies?
Our site uses a “cookie” as the most secure method available for keeping track of whether you’ve logged in, and what’s in your basket. The cookie does not contain any personal or identifiable information, and cannot be viewed or used to track you by other websites.
We may collect information about your tastes and preferences both when you tell us what these are and by analysis of website traffic, including by using cookies. A cookie is a piece of information that is stored on your computer's hard drive by your web browser. On revisiting the DF Website our computer server will recognise the cookie, giving us information about your last visit. No personal information such as contact details or credit card numbers are stored in cookies. All secure details such as your payment details are taken by YESPay through their secure server. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of the DF Website.
How may this information be used by dolci follie?
Dolci Follie only collects personal information from our online visitors on a voluntary basis and only during registration and subsequent use. Personal information collected may include your name, home address, email address, phone numbers and day of birth. We do not require this information to obtain access to the site; however you will not be able to access those areas of the site that require registration. Online visitors purchasing goods and services will need to provide a valid credit card number, expiry date, in addition to their name, card billing address, mailing address, telephone number and email address. The telephone number may be given to our courier. These details allow us to process your order and to let you know the status of your order. We may use information collected about you to help us (a) provide you with a better service (b) develop the design and layout of the DF Website to ensure that it is as useful and enjoyable as possible and (c) to inform you of goods and services and special offers that may be of interest to you. The information that we hold about you may be used by us to contact you by e-mail about special offers, changes to the DF Website, our products and services. If you do not wish us to use your information in this way, marketing, promotional or administrative purposes, please e-mail us at [email protected]
Whom the collected information can be shared with?
We will not share the information you give us with any other company.
If you are under 18 years old, you must give us the email address, telephone number of your parent or guardian. We will contact them to tell them that you are giving us personal data and to obtain any necessary consent from them. To comply with applicable laws and lawful government requests, we reserve the right to access and disclose individually identifiable information to operate our systems properly or to protect ourselves or our users. We also reserve the right to disclose individually identifiable information to third parties where a complaint arises concerning your use of the DF Website, and that use is deemed by us inconsistent with the Terms and Conditions. In the unlikely event that the DF Website and the customer data relating to it are sold to a third party, we will endeavour to ensure that your rights and freedoms in respect of the processing of your personal data are adequately and appropriately protected. We reserve the right to pass on your personal information to any law enforcement agencies requesting it in connection with the commission of any offence, once we are reasonably satisfied as to the circumstances surrounding the request.
When you input information, or request services from us, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access to comply with the UK Data Protection Act of 1998. This means that sometimes we may ask for proof of identity before we disclose personal information to you.
How to ask questions and how to file complaints?
If you require more information please go to the Contact Us section of the web site and send an email to [email protected] If you wish to talk to a Dolci Follie customer care representative please call 44 (0) 20 7229 9085.
What we collect
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected]
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
The table below lists the cookies we collect and what information they store.
|COOKIE name||COOKIE Description|
|CART||The association with your shopping cart.|
|CATEGORY_INFO||Stores the category info on the page, that allows to display pages more quickly.|
|COMPARE||The items that you have in the Compare Products list.|
|CURRENCY||Your preferred currency|
|CUSTOMER||An encrypted version of your customer id with the store.|
|CUSTOMER_AUTH||An indicator if you are currently logged into the store.|
|CUSTOMER_INFO||An encrypted version of the customer group you belong to.|
|CUSTOMER_SEGMENT_IDS||Stores the Customer Segment ID|
|EXTERNAL_NO_CACHE||A flag, which indicates whether caching is disabled or not.|
|FRONTEND||You sesssion ID on the server.|
|GUEST-VIEW||Allows guests to edit their orders.|
|LAST_CATEGORY||The last category you visited.|
|LAST_PRODUCT||The most recent product you have viewed.|
|NEWMESSAGE||Indicates whether a new message has been received.|
|NO_CACHE||Indicates whether it is allowed to use cache.|
|PERSISTENT_SHOPPING_CART||A link to information about your cart and viewing history if you have asked the site.|
|POLL||The ID of any polls you have recently voted in.|
|POLLN||Information on what polls you have voted on.|
|RECENTLYCOMPARED||The items that you have recently compared.|
|STF||Information on products you have emailed to friends.|
|STORE||The store view or language you have selected.|
|VIEWED_PRODUCT_IDS||The products that you have recently viewed.|
|WISHLIST||An encrypted list of products added to your Wishlist.|
|WISHLIST_CNT||The number of items in your Wishlist.|