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  • Shipping Information

Shipping Information

Delivery Policy

Destination

Service

Carrier

Delivery Time

GPB

United Kingdom Mainland

Standard

UPS or Royal Mail Recorded Delivery “signed for”

3-5 working days

£2.95

Rest of United Kingdom

Standard

UPS or Royal Mail Recorded Delivery “signed for”

2-3 working days

£10.00

Europe

Standard

Royal Mail International Delivery “signed for”

5-7 working days

£10.00

Americas

Standard

Royal Mail International Delivery “signed for”

7-10 working days

£10.00

Rest of the World

Standard

Royal Mail International Delivery “signed for”

10-12 working days

£10.00

*However, Australia and the USA have recently introduced new security checks, which are delaying delivery of some packages by up to 1 week.

If you require your order by a specific date, please do not hesitate to contact us on info@dolcifollie.co.uk or by phone on +44 (0) 2072299085.

For orders within the UK, we use “signed for delivery” by Royal Mail or UPS, which means that you can track your package on the Royal Mail or UPS website and you must provide a signature to receive your package.

If no one is available to sign for the parcel, it will be placed on hold by your local sorting office for 7 days before returning it to us.

For orders outside the UK, we use “International Signed for Delivery”. This service can deliver to almost everywhere, but does not always provide tracking information.

Here are the countries currently providing a tracking information for deliveries:

Belgium

Denmark

Ireland

Finland

France

Germany

Hong Kong

Hungary

Japan

Luxembourg

Netherlands

New Zealand

Singapore

Slovakia

Sweden

Switzerland

Important Information

- We are unable to amend or redirect orders once they have been processed.

- Your order will be dispatched within the x working days subject to credit clearance, address verification, and availability of items. We will contact you if there is delay or items are out of stock.

- Estimated delivery times are to be used as a guide only and start from the dispatch date.

- Dolci Follie is not responsible for any delays caused by adverse weather conditions or customs clearance processes.

- All orders require a signature upon receipt.

Taxes and Duties

All shipments outside the UK may be subject to import duties and taxes, which are levied once the shipment reaches your country.

Payment of these is necessary to release your order from customs on arrival.

Please note that you will need to take full responsibility for any import duties in your own country.

Unfortunately, we are unable to advise you on the rates as they vary according to countries.